Return Policy

Cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to return the product within 14 days of receiving it. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will be charged at most one shipping cost (this also applies to returns); there is no restocking fee for consumer returns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at service@smirksa.com.

To get the return address, please contact our customer service at service@smirksa.com.

If the return is due to the consumer, the consumer is responsible for the shipping costs. The exact cost depends on the courier company chosen. If the received goods are damaged or incorrect due to our error, the consumer does not need to bear the shipping cost for this reason.

If the return is initiated by the consumer, the consumer should bear the shipping costs. The specific charge should be based on the courier company chosen.

If the product is damaged or incorrect due to our fault, the consumer is not required to bear the shipping cost for this reason.

Return Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.